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Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Miami include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Miami, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Budget rental experience and peace of mind throughout your trip in Miami.
Will I face unexpected charges at the Budget counter in Miami when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Budget booking in Miami are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in Miami charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Budget rental car at Miami International Airport?
All Budget rental car pickups at Miami International Airport (MIA) are handled at the Rental Car Center (RCC), a dedicated facility separate from the terminals.
To reach the Budget counter from any terminal, follow these steps:
- After baggage claim and immigration, take the elevator or escalator to Level 3.
- Follow the purple and magenta signs for "MIA Mover / Rental Car Center" and use the moving walkways toward the MIA Mover station, located between the Dolphin and Flamingo garages.
- Board the MIA Mover train, which is free and runs frequently. The ride takes approximately 4 minutes.
- At the RCC, follow Budget signage to the counter on the upper levels. Vehicle bays are located below.
Total travel time from baggage claim to the Budget counter is typically 10 to 15 minutes under normal conditions. The RCC is open 24 hours, though some Budget counter hours may be limited between approximately 11 p.m. and 5 a.m. Confirm hours before a late-night arrival in Miami.
Are there toll roads near Miami and how do they work with a Budget rental?
Yes, Miami has several toll roads and almost all of them are fully cashless, meaning there are no cash booths on most expressways.
Common toll roads you may encounter during your Miami rental include the Florida Turnpike, I-95 Express lanes, and other South Florida expressways. Estimated toll costs in the Miami area range from approximately US$5 to US$20 per day depending on your route.
Your Budget rental vehicle in Miami will include an electronic toll device or a plate-based billing system. At the Budget counter you will typically have two options:
- Unlimited toll package: approximately US$6.95 per day (capped at US$34.75 per month) for Budget in Miami, covering all tolls during your rental period.
- Pay per use: if you decline the package, Budget will charge the actual toll amount plus daily or administrative processing fees to your credit card. Some charges may appear days or weeks after you return the vehicle.
You may also opt out and use your own visitor toll pass, such as Florida's SunPass or E-PASS. If you do, inform the Budget counter agent so they can deactivate the vehicle's default device and prevent duplicate charges.
What documents do I need to pick up a Budget rental car in Miami?
To pick up your Budget rental car in Miami, you must bring the following physical documents. Digital copies are not accepted at the counter.
- Valid driver's license (original, unexpired, physical card) in the main driver's name.
- International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original license.
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
- Passport or valid government-issued photo ID.
- Your booking confirmation showing Budget as the partner brand.
- Round-trip flight or cruise tickets (required for visitors arriving from abroad).
At the Budget counter in Miami, all named drivers must be present and show a valid license. If any driver's license is not in English and does not use a Latin alphabet, an IDP is mandatory. Ensure all names match across your license, passport, and credit card to avoid issues at pickup.
Can I get a Tolls Cashback benefit on my Budget rental in Miami?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Miami rental.
Miami has cashless toll roads including the Florida Turnpike and I-95 Express lanes, so toll costs can add up quickly. This benefit helps offset those expenses regardless of whether you use the Budget toll program or pay tolls another way.
To claim your cashback after returning your Budget vehicle in Miami:
- Email [email protected] within 30 days of returning the vehicle.
- Use the subject line: Tolls Cashback - followed by your confirmation number (for example, Tolls Cashback - HOLA1000000).
- Attach your rental agreement, a toll invoice or statement showing charges paid, and your booking confirmation.
- Include your full name, travel dates, and the last 4 digits of the card used for the booking.
Example: if your Budget booking total is US$400, the 5% cap is US$20. If you paid US$14 in Miami tolls, you receive US$14 back. If you paid US$30, you receive US$20 (the cap). Refunds are issued to your original payment method within 7 to 10 business days after approval.
How much is the security deposit for a Budget rental car in Miami?
When you pick up your Budget rental car in Miami, a temporary authorization hold will be placed on your credit card. This is not a charge but it reduces your available credit until the hold is released after you return the vehicle.
For Budget rentals in the United States, including Miami, the typical hold is approximately US$300 to US$400 for standard vehicle classes. The exact amount can be higher for premium or specialty vehicles, and may also vary by season or specific location.
Important requirements for the deposit at the Budget counter in Miami:
- You must present a physical, major credit card with the driver's name printed on the card, in the main driver's name. Virtual, prepaid, and debit cards are not accepted.
- Your card must have sufficient available credit to cover the hold plus any expected charges.
- Notify your bank before traveling to Miami to prevent fraud blocks on the in-person authorization.
After you return the Budget vehicle, the hold is released. Your bank or card issuer controls when the credit becomes available again, which can take up to 15 business days. Bringing a backup credit card in your name is always a good precaution.
Can a driver under 25 rent a Budget car in Miami?
Yes, drivers aged 21 to 24 can rent a Budget car in Miami, but a young-renter surcharge (also called an underage fee) will apply and certain vehicle classes are restricted.
In Florida, Budget follows the standard U.S. policy where 25 is the age at which no surcharge applies. Drivers aged 21 to 24 will be charged a daily young-renter fee at the Miami counter. Most premium, full-size, luxury, and specialty vehicle classes are restricted to renters aged 25 and older.
If you are aged 21 to 24 and from Latin America or the Caribbean, there is a specific exception available on eligible Budget rates booked through Hola Car Rentals. When this exception applies:
- The underage fee is waived for the main driver only.
- Your booking confirmation must explicitly state that the underage fee is waived.
- You must present a passport or government ID proving Latin American or Caribbean nationality or residency at the Miami Budget counter.
- Only eligible vehicle categories apply: Economy, Compact, Medium Sedan, Standard Sedan, Compact SUV, and Medium SUV.
Additional drivers aged 21 to 24 are not covered by this exception and may be charged the underage fee or denied at the Budget counter in Miami.
What is the fuel policy for Budget rentals in Miami?
Budget rentals in Miami follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel fees on your Miami Budget rental:
- At pickup, check the fuel gauge with the Budget agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge.
- During your rental, use the correct fuel type. Wrong-fuel incidents are not covered and may generate additional charges.
- Before returning the vehicle, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the Budget vehicle in Miami with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee. The Budget counter in Miami may also offer an optional prepaid fuel plan at pickup. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually better value.
Does my Budget rental in Miami include travel assistance if something goes wrong on the road?
Yes, most bookings include Travel Assistance provided by Terrawind Global Protection, which can be useful if an incident occurs while driving in Miami or on Florida highways.
This benefit covers up to 5 passengers and typically includes:
- Travel insurance with medical coverage for accidents and non-pre-existing illnesses.
- Legal assistance in case of a road accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
If you need assistance during your Miami Budget rental, contact Terrawind 24 hours a day, 7 days a week. Call +1 888 980 9992 (toll-free) or reach them via WhatsApp at +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready when you call.
Important: this Travel Assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Budget rental vehicle itself (that is handled by CDW/LDW) or third-party liability to others (covered by LIS/ALI/SLI). Always check your booking confirmation for the exact terms and coverage limits that apply to your Miami rental.
Can I add an additional driver to my Budget rental in Miami?
Yes, you can add an additional driver to your Budget rental in Miami, either as an included benefit or for a fee paid at the counter, depending on your rate.
Check your booking confirmation for the line "Additional driver free of charge." If it appears, the first additional driver is included at no extra cost. If it does not appear, Budget in Miami charges approximately US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes.
Requirements for adding an additional driver at the Budget counter in Miami:
- The additional driver must be physically present at pickup to show a valid driver's license and sign the rental agreement.
- For Budget in Miami, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may be charged the underage fee or may not be accepted.
- The additional driver must meet the same document requirements as the main driver, including an IDP if their license uses a non-Latin alphabet.
- Only drivers listed on the rental agreement are covered by protections such as CDW/LDW and liability coverage.
If you need to add a driver after pickup, visit a Budget branch in Miami to update the agreement. Phone or chat requests alone are generally not sufficient to add a driver to an active contract.
Can I pick up a Budget car in Miami and return it to a different city?
Yes, one-way rentals are available with Budget in Miami, but a drop-off fee may apply depending on your return location.
The drop-off fee is route-specific and varies by destination, vehicle class, and season. Some routes from Miami to nearby Florida cities may not incur a fee, while longer or cross-state routes typically do. For example, a route from Miami (MIA) to Orlando (MCO) may not carry a drop-off fee due to the relatively short distance, but this is route-dependent and not guaranteed.
How to check if a drop-off fee applies to your Budget one-way rental from Miami:
- During the booking process, select your different return location. The system will display any applicable drop-off fee on the rate details page under the "To pay at destination" section.
- Review your booking confirmation, which will also list the fee if one applies.
- At the Budget counter in Miami, verify the fee matches your confirmation before signing.
The drop-off fee cannot be prepaid and is not covered by No Extra Charges© Coverage unless it was not disclosed during booking. Cross-border one-way rentals (for example, returning to another country) are often restricted or require prior approval from Budget.
What insurance options should I consider for a Budget rental in Miami?
When renting a Budget car in Miami, two main types of coverage are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the Budget rental vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving in Miami. In Florida, not all rental situations automatically include state-minimum liability coverage, so this is an important add-on to consider. Adding Liability Insurance Supplementary (up to US$300,000) is strongly recommended for driving in the Miami area.
Key points to review before your Budget pickup in Miami:
- Check your booking confirmation to see which coverages are already included in your rate.
- CDW/LDW and LIS/ALI/SLI are separate protections. You may need both.
- Coverage applies only to drivers listed on the Budget rental agreement. Add all drivers at the counter.
- Driving outside permitted areas or in violation of the rental agreement can void coverage.
If an incident occurs during your Miami rental, prioritize safety, contact local authorities if needed, and notify Budget immediately using the number on your confirmation.
Can I use my own SunPass or toll transponder in a Budget rental car in Miami?
Yes, you can use your own SunPass or another Florida-compatible toll transponder in your Budget rental car in Miami, but you must take a specific step at the counter to avoid being charged twice.
Miami's toll roads, including the Florida Turnpike and I-95 Express lanes, use SunPass and E-PASS as the primary electronic toll systems. All Budget rental vehicles in Miami come equipped with a built-in toll device or plate-based billing system that activates automatically when you drive through a cashless gantry.
To use your own transponder without incurring duplicate charges:
- Inform the Budget counter agent in Miami at pickup that you have your own toll transponder.
- Ask the agent to deactivate the vehicle's default toll device before you leave the lot.
- Keep your transponder account statements for the rental period as documentation.
If you do not bring your own transponder, you can either purchase the Budget unlimited toll package in Miami (approximately US$6.95 per day, capped at US$34.75 per month) or pay per use, where Budget charges the actual toll amount plus administrative fees after your rental ends. Remember that Tolls Cashback of up to 5% of your booking total is available regardless of which toll payment method you choose.
What happens if my Budget rental car in Miami breaks down?
If your Budget rental car breaks down in Miami or anywhere in Florida, you have two sources of support available depending on your booking.
For roadside assistance related to the Budget vehicle itself, such as a flat tire, dead battery, or mechanical failure, contact Budget's roadside assistance line directly. The number is printed on your rental agreement. Budget is part of the Avis group, so the Avis/Budget/Payless roadside assistance line covers your Miami rental. Basic roadside assistance is typically included with your rental, though premium services may carry an additional fee.
If your booking includes Travel Assistance through Terrawind Global Protection, you also have access to broader support including medical coverage and legal assistance in case of an accident on Miami roads or Florida highways. To reach Terrawind:
- Call +1 888 980 9992 (toll-free, available 24 hours a day, 7 days a week).
- WhatsApp: +1 208 910 1001.
- Email: [email protected].
Have your Hola Car Rentals confirmation number ready when you contact either service. Note that Travel Assistance does not apply to residents of the United States or Canada, and it does not cover damage to the Budget vehicle itself. Always review your confirmation to confirm which services are active for your Miami rental.
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