National Car Rental
in Texas

Hola Car Rentals is the only premium partner of the top car rental brands operating in Texas, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected National rental experience and peace of mind throughout your trip in Texas.

No. With Hola Car Rentals, all costs and charges for your National booking in Texas are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in Texas charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, you will need several physical documents to pick up your National rental car in Texas. Digital copies are not accepted at the counter.

• Original, unexpired driver's license in the main driver's name
• If your license uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original license
• Passport or valid government-issued photo ID
• Physical major credit card with the driver's name printed on it, in the main driver's name, for the security deposit hold
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

At National counters across Texas, including busy airports like Dallas/Fort Worth (DFW) and Houston George Bush Intercontinental (IAH), all documents must be originals. Debit and prepaid cards are not accepted for the security deposit. Bring a backup credit card in case your primary card is declined.

Texas has one of the most extensive cashless toll networks in the United States, and it directly affects every National rental car in Texas. Cash booths are rare or nonexistent on most toll roads.

The main toll systems you will encounter include:

• North Texas Tollway Authority (NTTA) with TollTag, covering the Dallas/Fort Worth metro area
• TxTag managed by TxDOT, used on highways near Austin and statewide
• EZ TAG from Harris County Toll Road Authority (HCTRA), covering the Houston area

Your National rental vehicle in Texas comes equipped with an electronic toll device. At pickup you have two options:

• Unlimited toll package: approximately US$11 to US$25 per rental day, covering all toll usage during the rental
• Pay per use: the actual toll amount plus daily or administrative processing fees billed after the rental, sometimes weeks later

Estimated daily toll costs vary by city: Dallas/DFW approximately US$5 to US$20, Houston approximately US$5 to US$20, Austin approximately US$3 to US$15, and San Antonio approximately US$2 to US$10. If you plan to drive frequently on Texas toll roads, the unlimited package may offer better value. Texas has no congestion charges or emissions zones.

National offers its Emerald Club program at major Texas airport locations, including Dallas/Fort Worth International Airport (DFW) and Houston George Bush Intercontinental Airport (IAH), allowing eligible members to skip the counter entirely.

At DFW, the process works as follows:

• Take the shuttle from your terminal's lower level to the Rental Car Center (shuttles run every 5 to 10 minutes)
• Emerald Club members proceed directly to the Emerald Aisle, select a mid-size or larger vehicle, and drive out after a quick verification at the exit
• Non-members go to the National counter inside the Rental Car Center to complete the pickup process

At IAH, a similar process applies: take the shuttle from baggage claim to the Rental Car Center, where National is located alongside other brands.

DFW counters operate 24 hours daily, so National pickups and returns are available at any time. For after-hours returns at DFW, park on Level 2 of the Rental Car Center, drop keys in the large black key drop boxes, and take the 24-hour shuttle back to terminals A through E. Emerald Club members at Texas locations can also use Drop and Go for faster returns.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your National rental in Texas.

Given that Texas toll roads in Dallas, Houston, Austin, and San Antonio are almost entirely cashless and costs can add up quickly, this benefit can provide meaningful savings.

To claim your cashback after returning your National rental in Texas:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. For example, if your Texas booking total is US$500, the maximum cashback is US$25. If you paid US$18 in Texas tolls, you receive US$18 back. Submissions received after 30 days are not accepted.

When picking up a National rental car at a Texas airport, several fees and taxes are added on top of the base rate. These are standard across the Texas rental car industry and apply at major airports like DFW, IAH, Austin-Bergstrom, and San Antonio International.

• Airport concession recovery fee: typically 10% to 15% of the base rate, charged at consolidated rental centers
• Customer facility charge (CFC): approximately US$3 to US$5 per day at airports with a centralized Rental Car Center, such as DFW
• Texas state sales tax: 6% applied to the rental
• Local occupancy or city taxes: up to an additional 6% in cities like Houston and Dallas
• Tourism surcharges: approximately 5% at some airports including Austin-Bergstrom and Houston Hobby

In total, these fees can add 20% to 30% on top of the base rate for a National rental in Texas. If your booking confirmation shows taxes and fees as included, you should not be billed separately for those items at the counter. Off-airport National locations in Texas, such as the Houston Energy Corridor or Plano, typically avoid airport concession fees, which can reduce the total cost by 20% to 40% compared to airport counters.

Yes, drivers under 25 years old are subject to a young driver surcharge when renting a National car in Texas. The standard minimum age to rent without a surcharge is 25.

For National rentals in Texas, drivers aged 21 to 24 can rent but will pay an additional daily fee of US$15 per day plus applicable taxes, paid at the counter. Drivers under 21 are generally not eligible to rent in Texas.

Additional restrictions apply to younger drivers in Texas:

• Many vehicle classes are restricted to renters aged 25 and older, including full-size, SUV, premium, luxury, minivan, and convertible categories
• Younger drivers are typically limited to economy, compact, intermediate, and compact SUV classes
• The young driver surcharge applies to the main driver and may also apply to additional drivers under 25

Texas does not have the same state-law exceptions as New York or Michigan, so the standard National policy applies statewide. If you are 21 to 24 and planning a National rental in Texas, Budget for the daily surcharge and confirm your chosen vehicle class is eligible before booking.

Yes, a security deposit hold is required for every National rental car in Texas. The hold is a temporary authorization placed on your credit card at pickup, not an actual charge, but it reduces your available credit until your bank releases it after the rental ends.

For standard vehicles at National locations in Texas, the typical hold is approximately US$300 to US$400 on a major credit card. Premium or specialty vehicles may carry higher holds.

Important requirements for the deposit at National counters in Texas:

• The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the driver's name printed on it
• The card must be in the main driver's name, presented physically at the counter
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• You must have sufficient available credit to cover the hold plus any expected charges

After returning your National rental in Texas, the hold is released by the rental company, but your bank controls when it appears back on your account, which can take up to 15 business days. Notify your bank of your travel plans in advance to avoid fraud blocks on the authorization.

Not automatically at the level most international visitors expect. When renting a National car in Texas, the base rental may include only the state-minimum third-party liability required by Texas law, which may not be sufficient to cover serious accidents.

Third-party liability coverage (also called LIS, ALI, or SLI) protects you against bodily injury and property damage you cause to other people or their property while driving your National rental in Texas. It does not cover damage to the rental vehicle itself, which is handled by CDW or LDW.

Key points about liability coverage for National rentals in Texas:

• Texas does not mandate that rental companies include high-limit liability by default, so the included amount may be minimal
• Supplemental Liability Insurance (SLI) can be added at the National counter in Texas for higher protection limits, typically up to US$300,000
• Your personal auto insurance policy or credit card may extend some liability coverage, but terms vary widely
• Only drivers named on the rental agreement are covered

If you are visiting Texas from abroad and do not have a personal U.S. auto policy, adding supplemental liability coverage at the National counter is strongly recommended.

Yes, you can use a personal toll transponder in your National rental car in Texas, but you must follow specific steps at pickup to avoid being charged twice.

Texas toll systems including TollTag (NTTA in Dallas/Fort Worth), TxTag (statewide), and EZ TAG (Houston area) are all compatible with personal transponders. However, National rental vehicles in Texas already come equipped with an electronic toll device.

To use your own transponder without incurring duplicate charges:

• Inform the National counter representative at pickup in Texas that you have your own transponder
• Ask them to deactivate the vehicle's default toll device before you leave
• Confirm in writing or on the rental agreement that the device has been deactivated
• Keep your transponder account topped up to cover all Texas toll charges during the rental

If you do not deactivate the vehicle's built-in device, both your personal transponder and the rental company's system may register the same toll, resulting in double billing. Toll charges in Texas can appear on your rental account days or even weeks after you return the vehicle, so keeping records of your personal transponder activity helps resolve any disputes.

Yes, late returns at National locations in Texas can result in additional charges, though a short grace period applies.

For National rentals in Texas, the late return policy works as follows:

• 0 to 29 minutes late: no additional charge
• 30 to 89 minutes late: one additional hour is billed
• 90 to 149 minutes late: two additional hours are billed
• Beyond that threshold: a full additional day may be charged

At major Texas airports like DFW and IAH, the return process is straightforward. At DFW, drive to Level 2 of the Rental Car Center following the blue signs, park in the return area, and drop your keys in the large black key drop boxes if returning after hours. Emerald Club members can use the Drop and Go lane for faster processing. At IAH, return to the Rental Car Center via the shuttle from baggage claim.

If your flight is delayed and you expect to return your National rental in Texas later than planned, contact the rental location as soon as possible. Returning during counter hours allows staff to close the contract promptly and avoid any ambiguity about the return time.

Yes, National rentals in Texas follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid fuel fees on your National rental in Texas:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at pickup
• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at Texas airports like DFW or IAH, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the National vehicle in Texas with less than a full tank, you may be charged for the fuel shortfall at the rental company's refueling rate, which is typically higher than pump prices, plus a refueling service fee. Texas has many fuel stations near major airport rental centers, so refueling close to the return point is straightforward. Ask the National agent at pickup to point out the nearest station to the return facility.

Yes, you can add an additional driver to your National rental in Texas, either as part of your rate or for a fee paid at the counter.

For National rentals in Texas, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge to confirm whether it is included.

Requirements for adding a driver at a National counter in Texas:

• The additional driver must be physically present at pickup
• They must present a valid driver's license and any required ID
• If their license uses a non-Latin alphabet, an IDP is required
• They must meet the minimum age requirement (25 without a surcharge; 21 to 24 with a young driver fee)
• Both the main driver and the additional driver must sign the rental agreement

Only drivers named on the National rental agreement in Texas are covered by the vehicle's protections, including CDW and liability coverage. If someone drives who is not listed on the contract, coverage may be void. If you need to add a driver after pickup, visit a National branch in Texas to update the agreement.

Travel assistance is included with most Hola Car Rentals bookings, including National rentals in Texas, but eligibility depends on your country of residence.

This benefit, provided by Terrawind Global Protection, is designed for visitors traveling abroad. It covers scenarios such as a medical emergency on a Texas highway, a serious accident far from a major city, or a flight cancellation disrupting your rental period. Coverage includes:

• Medical assistance for up to 5 passengers (non-pre-existing conditions)
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

Important: this benefit does not apply to U.S. or Canadian residents. If you are visiting Texas from outside North America and renting a National vehicle, you are likely eligible.

To reach assistance 24 hours a day during your National rental in Texas, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. This coverage does not replace CDW or liability insurance for the rental vehicle itself.